Is shopping on the the International House of Perfumery website secure?

Is the information I send kept private and secure?

What are the methods of payment I can use?

I am not in Australia - can I still purchase the International House of Perfumery's products?

Is delivery from the the International House of Perfumery safe and fast?

Does the the International House of Perfumery offer a warranty on their products?

Can I be assured of the pricing policy?

Will I be treated by professional staff?

Does the International House of Perfumery offer a Customer guarantee on service?

Who is the International House of Perfumery?

Secure Shopping

Absolutely! Our server runs under a "GeoTrust" authenticated 'Secure Socket Layer'. One of the securest and most accepted SSL in the business.

Information Privacy

The International House of Perfumery acknowledges your concern for privacy and appreciates that right. To view our Policies and Privacy statement, please click here.

Buying over the Internet: Payment Details

Cards accepted: MasterCard, VisaCard, BankCard, Amex and Diners. All transactions are in Australian Dollars, and all prices are inclusive of GST where applicable. Payment by credit card will only be processed and authorised prior to shipping.

The International House of Perfumery make every effort to have sufficient stocks of all items, though occasionally we do run out; if this is the case, we shall email you with an expected delivery date.

Overseas Customers

The International House of Perfumery services and products are only available to residents in Australia and New Zealand; unfortunately we do not cater for overseas banking transactions or delivery.

Shipping and Delivery

Our current delivery promotion is FREE Delivery to anywhere in Australia on orders over $150. If you order falls below the minimum for the FREE Delivery promotion, then the standard delivery fee is $8 to anywhere in Australia or New Zealand.

Delivery will vary - usually between 5 - 20 working days of the order.

The International House of Perfumery believes our service is not complete until the product is in your hands - securely and safely. We send packages via registered post.

Customer Satisfaction...

The International House of Perfumery warrantee a full 14 Day, Money Back Guarantee if the product is in original, unopened condition; though do retain the right at our own discression, for refunds. Generally we offer in-store credit, but will always aim at coming to an agreeable solution for all parties.

PLEASE NOTE:
For a more specific costing, please call us directly on + 6723 22111

Full Guarantee

All products sold are guaranteed "brand name" and come with the manufacturer's full warranty.

Pricing policy

Best prices are a prime objective. We know that you want the very best quality perfume and service you can get, and we try very hard to make it happen. Our pricing policy means that you get offered a better price always, and with the the International House of Perfumery customer service and quality you can trust.

We pride our staff as being the best in the industry. You will not find more helpful or more knowledgeable staff to understand your particular requirements.

As valued customers, the International House of Perfumery have an ongoing committment to provide you with the latest and most innovative perfumes to suit your every skin type and occassion.

We offer honest and professional advice to everyone we deal with, whether you are a regular customer or first time purchaser you will be served in a cordial and friendly way. We wish your visit to the International House of Perfumery website to be a pleasant experience with the utmost attention to your care and convenience - we look forwarc to a long and rewarding relationship.

Customer Satisfaction...

Full 14 Day, money back guarantee, but we do retain the right at our own discression, for refunds. Generally we offer in store credit, but will always aim at coming to an agreeable solution for all parties.

Who is the International House of Perfumery?

More information about the International House of Perfumery can be obtained by clicking here.

Returns Policy

Customer satisfaction is paramount at the International House of Perfumery.

If for some reason you are not completely happy with your purchase, please return the goods within 14 days for a full refund. Unfortunately, we cannot refund goods that have been opened. The customer is responsible for any shipping charges on returned goods unless the return is an error on behalf of the International House of Perfumery.

Please contact customer service on + 6723 22111 or email our office for further information on returns.

Note: All refunds for orders placed are credited back the original credit card on which the order was purchased.

Physical address:  Taylors road, Norfolk Island, South Pacific, NSW 2899
Postal address:  PO Box 473, Norfolk Island, South Pacific, NSW 2899
Phone from Australia:  0011 6723 22111
Phone from New Zealand:  006723 22111
Fax from Australia:  0011 6723 23319
Fax from New Zealand:  006723 23319
Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Skype:  perfumerynorfolkisland